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Stimulus | Helping Doctors overcome burnout, excel in leadership, and unlock their most fulfilling careers

Mar 21, 2022

It doesn’t look like performance metrics are going away any time soon. So why not make them a feature instead of a bug? 

Guest Bio: Shawn Dowling MD is the medical director of The Physician Learning Program at the University of Calgary and Clinical Content Lead at the Calgary Zone Emergency Department.   

We discuss:

  • Why metrics are important and how reframing the process can make them  feel less punitive 
  • How providing metrics can be an impactful tool to get physicians to identify improvement opportunities and implement changes in their practice
  • The goal:  to improve the quality of care provided by making individual-level as well as system-level changes
  • Audits are meant to be self-reflective, not punitive. 
  • The fact that current metrics cannot identify the secret sauce for making the best ED provider. They are interrelated and need to be “balanced”.  


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